Warranty Coordinator

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

Key Job Duties:

Technician Scheduling & Support• Maintain and update the Outlook calendar for Warranty Technicians and Delivery Specialists, booking homeowner appointments as required.• Communicate technician feedback and flag any homeowner concerns to the appropriate team members for proactive support.• Monitor workload to ensure balanced scheduling and effective time management across appointments.

Homeowner Communication & Experience• Provide homeowners with a “Welcome to Warranty” package to introduce them to warranty and what it entails. • Act as a key point of contact for homeowners’ post-possession, addressing any questions or concerns as needed.• Share Alberta New Home Warranty information with homeowners and provide updates as required.• Provide homeowners with the option of a 30 day service appointment and schedule as requested. • Provide homeowners with the option of a one year service appointment and schedule as requested. Send client details on what to expect at year end appointment and what is warrantable at year end.• Manage seasonal and backordered items through deployment of technicians. • Schedule appointments with technicians for escalated requests or requests escalated through Alberta New Home Warranty program.

Documentation & Systems Management• Organize and maintain electronic filing systems for all warranty-related and homeowner documentation, ensuring easy retrieval.• Ensure timely and accurate uploading of all relevant warranty documentation to the homeowner online portal.• Update and manage multiple tracking systems, including the Construction Tracker, Customer Insight Tracker, and Google Review Tracker.

•Certifications (Optional but Beneficial):-Certificate in Construction Warranty Management-Certified Customer Service Professional (CCSP) -Construction Administration Certificate

WORK EXPERIENCE