Manager, Regional Property

OVERVIEW

The Regional Property Manager oversees and drives revenue growth, leasing operations, and customer service performance within the assigned residential property portfolio. You will be responsible for monitoring the success of customer-facing operations and ensuring they adhere to Rohit standards of customer service.

KEY RESPONSIBILITIES

Revenue Management

· Oversees property financials for site-level revenues and expenses.

· Optimizes and increases revenue performance for all assets within portfolio through effective rental and ancillary rate adjustments, revenue-generating service opportunities, market competitive analysis, etc.

· Proposes monthly and quarterly market rates, leasing targets, financial targets to operations manager for final approval based on market research and property performance.

· Tracks, reviews, and reports leasing stats and deliverables for operations manager.

· Makes and approves relevant purchases within approval limit.

· Stays informed on Aged Receivables status and ensure Aged Receivables support is to standard and that appropriate qualifying criteria is used to move in new residents.

· Supports RTDRS hearings and stays informed on results.

Leasing & Occupancy Management

· Plays a key roll in set up and execution of new lease-up of new assets.

· Provides leasing goals and guidance to managers and teams based on monthly and quarterly targets set by operations manager.

· Rolls out rental rates approved by operations manager to the on-site team.

· Generates renewal proposals for the operations manager’s approvals.

· Audits Leases as per compliance program.

· Supervises renewal process managed by Multi-Site Manager and ensures on-site teams are achieving retention goals within portfolio.

· Supports vacation coverage for site staff as needed.

· Ensures monthly and quarterly occupancy goals are being met by on-site teams.

· Identifies residential leasing opportunities to generate traffic for the existing rental portfolio.

· Conducts monthly market surveys of existing portfolio markets.

· Audits move ins and outs files as per compliance program.

Customer Experience

· Ensures a high level of customer satisfaction by ensuring that resident concerns and leasing inquiries are responded to in a timely manner through regular checks and balances.

· Identifies, presents, and executes retention strategies within approved budgets.

· Guides Multi-Site Manager and/or takes on escalated resident issues within portfolio.

· Ensures properties are organized and effectively set up to support customer service needs.

· Conducts property walks to ensure Rohit Standards are being met.

· Works from site to ensure property and customer service standards are met.

General

· Oversee all duties for mini portfolio when applicable.

· Oversees Multi-Site Manager duties for their own portfolio.

· Stays informed on the status of preventative maintenance programs set by operations manager.

· Ensures rules for successful management are being met.

· Identifies and provides solutions to gaps + inefficiencies with current processes & presents to Operations Manager.

· Supports other portfolios as needed.

· Provides backup to on-call schedule as needed.

Talent Management & Development:

· Actively participate in recruitment of new staff.

· Oversees the direction and goals of the department.

· Regularly provide coaching and development feedback to team.

· Conduct team building activities and recognition.

· Performs other related duties as assigned.

QUALIFICATIONS

· Proven Experience: Minimum of 5 years in a property management role.

· Industry Knowledge: Experience in the residential leasing industry. Experience with leasing new construction properties highly desirable.

· 4+ years managing small to mid-sized teams.

· Property management designation an asset.

· Reliable vehicle and a valid driver’s license mandatory.

· Comprehensive knowledge of RTA.

· Knowledge of local economy, housing, and rental market.

· Yardi Knowledge is an asset.