Multi-Site Manager

OVERVIEW

The Multi-Site Manager will oversee the Edmonton residential rental portfolio, ensuring all properties meet Rohit Standards in leasing, maintenance, and daily operations. This role requires strong leadership skills and a focus on delivering exceptional resident experiences while optimizing operational efficiency

KEY RESPONSIBILITIES

· Oversee day-to-day operations of buildings and ensure they are operating to Rohit Standards.

· Maintain a high level of customer satisfaction by ensuring that tenant inquiries are responded to in a timely manner.

· Ensure standard aspects of the lease agreement are enforced such as rental payments, community rules, insurance submissions, etc.

· Optimize revenue management with expense control to ensure positive NOI.

· Oversee daily maintenance operations and vendor coordination.

· Ensure work orders are scheduled and preventative maintenance schedules are followed.

· Oversee Leasing process to ensure high lease-up and resident retention.

· Supervise team on lease-ups and lease as needed.

· Maintain unit rental listings and identify leasing opportunities to generate traffic.

· Perform market surveys.

· Oversee all aspects of the lease renewal process.

· Contribute to team training, process development and provide solution-oriented feedback to operations managers.

· Schedule, delegate, and perform move-ins and move-out inspections as needed.

· Perform other duties as may be determined by your supervisor from time to time.

· Suggest and implement procedural and administrative processes for rental operations.

· Implement procedural and administrative processes for rental operations.

· Training support and assistance in training development.

· Support other portfolios as needed.

· Provide backup to on-call schedule as needed.

Talent Management & Development:

· Actively participate in recruitment of new staff.

· Oversees the direction and goals of the department.

· Regularly provide coaching and development feedback to team.

· Conduct team building activities and recognition.

· Performs other related duties as assigned.

QUALIFICATIONS

• Must have reliable vehicle and valid driver’s license.
• Strong knowledge of RTA.
• Knowledge of local economy, housing, and rental market.
• Three (3) years of property management experience.
• Three (3) years of experience with supervising small teams.
• Experience in overcoming objections with customers.
• Experience with contacting clients by email, in person, and phone.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Desire for continuing education and personal development.

TRAVEL