Warranty Coordinator

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

ESSENTIAL FUNCTIONS

· Responsible for customer communications for all seasonal inquiries.

· Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.

· Communicate directly with trades on failed inspections for seasonal items.

· Update all documents to the on line portal.

· Respond to all customer queries via phone or email within 2 business days upon receipt.

· Booking all walk-throughs and inspections (includes pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).

· Coordinate with other departments as required to facilitate above bookings.

· Manage Outlook calendar for Warranty Superintendents for customer appointments.

· Diagnose customer concerns and triage accordingly.

· Schedule initial trade days with homeowners and required trades.

· Create work orders and send to each trade as required.

· Create and send purchase orders to trades for non-warrantable work.

· Generate back charges as required.

· Follow up on open work orders if not closed in a timely manner.

· Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.

· Document management and general administration, including but not limited to:

o Warranty deficiencies on possession.

o Provide homeowners with necessary documentation.

o Electronic filing of all required documentation.

· Performs other related duties as assigned.