Warranty Technician

Job Summary: The Warranty Technician plays a key role in supporting homeowners throughout the possession and warranty process. They ensure homes meet quality standards by coordinating walkthroughs, scheduling service appointments, and facilitating repairs. This role requires regular interaction with homeowners, trades, and internal teams to address concerns and provide timely updates. Strong organizational and communication skills are essential for managing documentation, tracking service requests, and ensuring a smooth homeowner experience. Success in this role comes from attention to detail, problem-solving abilities, and a commitment to delivering excellent customer service.

Key Job Duties:

Pre-Occupancy & Walkthrough Coordination

• Schedule and oversee all pre-occupancy walkthroughs, ensuring homeowners understand their new home’s features, finishes, and maintenance requirements.
• Conduct inspections and walkthroughs according to company standards, identifying and documenting any construction deficiencies or homeowner concerns.
• Review warranty-covered and non-warranty items with homeowners while adhering to Alberta New Home Warranty guidelines, setting expectations for the service process.

Possession & Handover Management

• Schedule and oversee possession days, guiding homeowners through the final handover process and addressing any last-minute concerns.
• Manage and document any warranty deficiencies identified at possession, ensuring accurate records for follow-up service.
• Provide homeowners with detailed information on their warranty coverage, next steps for any outstanding items, and how to request future service.

Warranty & Service Coordination

• Schedule and oversee all warranty and service appointments, ensuring repairs are completed efficiently and meet quality standards.
• Coordinate initial trade days with homeowners and required trades, confirming availability and outlining service expectations.
• Schedule any necessary return trips for trades during business hours, ensuring work is completed in a timely manner and reschedule as needed if trades fail to show.

Trade & Work Order Management

• Create and manage detailed work orders, ensuring trades receive accurate information on required repairs and homeowner concerns.
• Generate purchase orders for non-warrantable items, securing approval and coordinating execution with the appropriate trades.
• Proactively follow up with trades to ensure work orders are completed on schedule and address any delays or issues that arise.

Customer Support & Documentation

• Serve as the primary point of contact for homeowners throughout the warranty and service process, providing clear and timely updates.
• Maintain organized records of warranty deficiencies, completed service appointments, and ongoing repair needs to ensure accurate tracking.
• Ensure all documentation is updated and aligned with company policies, warranty provider requirements, and homeowner expectations.

Education Requirements:

• Diploma or degree in Construction Management or related field.
• Certifications (beneficial but not required):
  • Certified New Home Technician (CNHT)
  • Home Inspection Certification
  • Customer Service or Conflict Resolution Training

LICENSES & CERTIFICATIONS